Frequently Asked Questions

Website

Why do I see an incorrect image for this item?

Product images are meant for illustrative purposes alone, and you may not always see the original image.

What do you mean by the term Refurbished?

Refurbished means that an item is a "Used" computer component or a piece of equipment that has undergone a restorative process rendering it in a working condition.

Shipping & Address

How many days does it take to ship goods to customers?Shipping takes place the same day once an order is received. That’s around 3-5 business days for ground shipping to reach fulfillment.

How much do I need to pay for shipping?

The shipping cost you see on the checkout page estimates what you will pay. This figure may vary based on your item’s weight, size, and quantity of the item you have ordered.

Do you deliver my ordered items in their original retail box?

For Brand New items, you will receive them in their original retail box. For Refurbished items, you will receive them in a Brown Box or Bulk Packaging.

How do you ship your products?

All the US and Canada based orders from CompuDevices.com are shipped via USPS, UPS, DHL and Fedex. Internal orders shipped via international courier services such as DHL, FedEx, TNT, Aramex (mainly for Africa and Middle East).

Who Is Responsible For Customs Clearance On International Orders?

For international orders from CompuDevices.com, it is important to be aware of the customs clearance requirements in your country, including any applicable taxes and policies. We have a successful track record of over 99.9% of shipments passing customs without issue. This is due to our professional handling of shipping documentation and compliance with regulations. However, customs policies vary from country to country and can be affected by numerous factors such as shipment method, origin, contents, and more. As the importer, you are responsible for customs duties and any issues that may arise from inspection. If dropshipping, this responsibility falls on your customer as the consignee. In many countries, import duties and/or sales tax may be assessed based on the category and value of the merchandise.

How Much Tax We Need To Pay?

Returns

What are the main features of your return policy?

Our Return Policy comprises a 30-day warranty for Refurbished products. There will be a restocking fee applied when you return non-defective returns. For further details, kindly take a look at our Return Policy page.

How To Cancel An Order Before Payment And After Payment?

Cancellation before Payment If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order. If your order or invoice is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and market price fluctuation. You may need to repeat the order with a new order. Withdrawing an order after Payment. If you have already paid for an order and want to cancel it, please contact us as soon as possible.

What are the main features of your return policy?

New User Guide

Who is CompuDevices.Com?

Compu Devices, Inc. is one of the leading tech-focused e-retailer in The United States of America, with a global reach into more than 30 countries including Europe and the Middle East. The company offers a vast variety of latest consumer electronics, gaming products, smart home, and entertainment gadgets. Compu Devices, Inc. has a reputation of being consistently ranked as one of the best online shopping stores in the US and the company constantly earns top industry-leading customer service ratings. Headquartered in San Diego, CA. Compu Devices, Inc. aims to provide its customers with all the latest technologies and products with ease and affordability. Click here (Link to https://www.compudevices.com/about-us) to learn more about us.

Can I Trust CompuDevices.com?

If you're unsure about buying IT equipment from CompuDevices.com, your caution is warranted. To ease your concerns and build confidence, here's some crucial information about CompuDevices.com: Compu Devices, Inc. is one of the leading tech-focused e-retailer in The United States of America, with a global reach into more than 30 countries including Europe and the Middle East. The company offers a vast variety of latest consumer electronics, gaming products, smart home, and entertainment gadgets. Compu Devices, Inc. has a reputation of being consistently ranked as one of the best online shopping stores in the US and the company constantly earns top industry-leading customer service ratings. Headquartered in San Diego, CA. Compu Devices, Inc. aims to provide its customers with all the latest technologies and products with ease and affordability. What makes CompuDevices.com different from other suppliers? Trusted by large numbers of Worldwide Buyers. We sell products to 100+ countries Huge Inventory in Stock Save up to 50%-98% off GPL Flexible Secure Payment Shipment Money Back Guarantee Free Technical Support

Why you can trust CompuDevices.com?

When you pay for orders on CompuDevices.com you do not need to share any of your confidential financial details with CompuDevices.com. CompuDevices.com website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite. Contacting CompuDevices.com: - https://www.compudevices.com/about-us to learn about us. - Phone: +1-877-495-0925 - Email: [email protected]

How To Order At CompuDevices.Com?

If you want to purchase Cisco, Huawei, HPE, or Dell here, welcome to contact us or place orders via the following ways: 1. Call Us You can call our professional sales: Tel: +1-877-495-0925 2. Live Chat Not sure what to Buy? Free online technical advice from one of our experts. 3. By Email Have a specific requirement or request? Email our team now and get a fast response 4. Quote Beater Have an equipment list or existing quote? In 90% of cases we can beat your best price or provide an alternative solution – Give us a try 5. Pre-sales Support Need assistance of designing a server, PC or network? Our professional pre-sale team will support you. Email us: [email protected] 6. Buy Online Here are steps to help you make an order from CompuDevices.com online: A. Register with CompuDevices.com for free. B. Log in your CompuDevices.com account. C. Search with manufacturer part number or browse the products you need, then type a number in the quantity box and click "Add to cart". There is no minimum order quantity requirements. (Whatever you adjust in your shopping cart, it will take records, and can be found out once you login back.) D. Check the total price including shipping fee: a. Click “Estimate Shipping Costs” and choose the shipping country in the shopping cart page. b. Click “Proceed to Checkout” in the shopping cart page. c. When comes to “address book”. Please edit and confirm your billing address or shipping address. d. Select the preferred shipping method. If you are not sure how to choose, welcome to email us: [email protected] E. Select the preferred payment method: Credit Card and Debit Card are accepted. F. Your orders will be processed once the payment is finished. The tracking number and tracking links will be sent to your registered email ID, once the shipment is finished. In these steps, our sales representative will follow your orders.

How to Pay?

You can pay us via bank transfer, credit card or debit card.

Guarantee Or Warranty For All Products?

Yes, for brand new items, Compu Devices, Inc. transfers the manufacturer's warranty to the customer. The customer acknowledges that they shall have recourse only under such warranty and only as mentioned by the manufacturer of the products. The company makes no representation or express warranty with respect to the product except those stated in this document. Compu Devices, Inc. disclaims all other warranties, express or implied, with regard to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose. Any implied warranty arising from statute, trade usage, the course of dealing, or course of performance will also be treated the same.

Customer Support

How To Cancel An Order Before Payment And After Payment?

Cancellation before Payment If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order. If your order or invoice is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and market price fluctuation. You may need to repeat the order with a new order. Withdrawing an order after Payment· If you have already paid for an order and want to cancel it, please contact us as soon as possible.

How Can I Resolve Issues While Using The Products I Ordered?

First, refer to the English manual that came with the product or search for online manuals. Additionally, you can seek advice from our Technical Support team. If you need further assistance, please feel free to contact us.

Dropshipping

Do You Dropship?

CompuDevices.com offers drop-ship orders for all registered customers with no additional fees. Simply place your order as usual, but be mindful of the following notes: Our fraud prevention measures require us to verify that the shipping address is not different from the billing address. To protect your reputation as a seller, CompuDevices.com will not include its publicity materials or invoices when we send drop-shipped goods, so your customer will not know the source or price of the product. If your customer experiences technical support issues or wishes to return the product, they must first contact you since it is your account with CompuDevices.com. Please be aware that the consignee is responsible for paying any import taxes that may apply. As a CompuDevices.com buyer/drop-ship vendor, it is your responsibility to inform your customers about any taxes. However, we will do our best to assist you in minimizing tax burdens if you provide special packing or declaration instructions.

What Is Dropshipping?

In the hardware and computer component business, dropshipping refers to the practice of selling hardware and computer components without physically stocking the items in the seller's warehouse. Instead, when a customer places an order, the seller purchases the product from a third-party supplier, who then ships the product directly to the customer. The seller benefits from this arrangement by offering a wider selection of products without the need for significant investment in inventory. This allows them to focus on sales and marketing while leaving the fulfillment process to the supplier.

Who Is Responsible For Customs Clearance On International Orders?

Taxes Custom & Duty

Who Is Responsible For Customs Clearance On International Orders?

How Much Tax We Need To Pay?

The price listed by CompuDevices.com does not cover any local import taxes or duties imposed by the buyer's country. These taxes and duties vary based on the value and type of goods, so it is important to be aware of the declared value and contents on the shipment invoice. CompuDevices.com can provide the necessary invoice information, and it is recommended that the buyer check with their local customs for more information on taxes and duties. With experience in customs clearance in over 170 countries, CompuDevices.com is available to assist with any customs clearance issues.

Checking Your Order

How To Check My Order?

After you placed an order, please log in your account using your email address. Your CompuDevices.com account provides full information on all the orders you have placed, including the shipping address, shipping method, payment details, and ordered items. You can easily print an invoice from your account. Updates to the status of your order will be displayed in real-time within your account. After we ship your package, the tracking number will be added to your account, and you will receive an email from CompuDevices.com with the tracking number and links for tracking.

What Does My Order Status Mean?

Our order status can be as follows: Pending Payment Received Payment Confirmed Payment Reviewing Processing Packaging Shipped Complete Void Contacting Customer Order Tracing Cancelled Refunded Repackaging Returned Repaired Replaced Return-refunded Every time you make a purchase on CompuDevices.com, you will be assigned a unique order number. If you do not choose to complete payment for an order you have started, the order will simply expire automatically at a later time. MEANING OF ORDER STATUS: Pending: This indicates that you have placed an order successfully, but we have not yet received payment from you. (If you have paid through bank transfer, it may take some time for us to confirm your payment and update the status. If you pay through bank transfer, it may take longer, typically 2-3 days for the funds to reach our bank account.) Payment Received: This means that we have received payment from you and your order will be processed according to our standard procedures. Payment Confirmed: If you pay through PayPal, this means that we have verified your payment. If you pay through Western Union or bank transfer, it means that the payment information you provided matches and we have received the funds. Payment Reviewing: This means that there is an issue with your payment. Our sales representative will contact you for more information. You can also email us at [email protected] to expedite the verification process. Processing: This means that we are currently processing your order. We are gathering all of the products you ordered and checking their quality to ensure there are no problems. Packaging: We are packaging all of the products and will also follow your instructions for packaging and creating the shipment invoice. Shipped: This means that we have shipped your order. You will receive an email from us including the tracking number and links. You can also log in to your account to check the status. Complete: This means that your order was delivered successfully and we have stopped tracking it. If there are any post-sale issues, please contact our sales representative for further assistance. Contacting Customer: During the processing of your order, there may be unconfirmed issues (e.g. you forget to include your telephone number on the delivery address). If your order is in this status, please check your email or phone as we may have attempted to reach you. You can also contact us directly. Void: Orders in this status are irreparable and will not be fulfilled. The most likely scenario is that you asked us to cancel an unpaid order. If you wish to recover the order, please add the items to your account and complete the order again.